When a payment is made via paypal or credit card, only a guarantee of payment is requested: the amount is not charged to the account, but just blocked until the order is confirmed by the seller. In case of refusal, the full amount will be released.
If you paid by bank transfer at the time of your order, and your offer was declined, you should write to amministrazione@intondo.com and indicate the order number, the name of the account holder, the iban and swift code. We will then process the refund.